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Home >Service & Support >Troubleshooting
Troubleshooting
Where Is My Order?- Why I can't track the tracking no Mnstar gave to me? All sample packages by DHL, UPS, FedEx and TNT are sent from Shenzhen to Hong Kong, then dispatch to different flights, it will take 1-2 days. Please contact Mnstar if tracking No doesn’t show up online after 3 days.
- If An Item Is Physically Broken or Damaged
- "I Received My Item But It Got Broken During Delivery" Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen. If this has happened, please follow these steps: 1. If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods...
- If You Receive A Multi-item Delivery With Some Items Missing
- "I Received My Packet, But Not Everything I Ordered Is Included" Is something missing from your order? Please follow these steps: 1. Unpack all the products because sometimes our packing staff try to save space by putting smaller items inside the boxes of bigger items...
